Frequently Asked Questions

If you are ordering a prescription drug, Yes. Every one of our contracted pharmacies requires a valid prescription written by a medical practitioner licensed to practice in your area of residence. All prescriptions must be written in English.
All patients receiving prescriptions from a Jetmed pharmacy have the right to receive patient counselling. Call us at +1 (626) 709 - 6725 and ask for a pharmacist if you have any questions about your medication. You will also receive a patient education sheet about your medicine with your order.
Our contracted pharmacies are able to dispense up to a 3 month supply of medication at a time. If any refills are remaining on the prescription, it will be kept on your patient profile until you are ready to refill with us again!
Prescription orders are normally shipped from our contracted pharmacies within a week of receiving your prescription(s), placing an order and receiving payment. Over the counter medications are usually shipped within 3 business days. Once shipped, your medication(s) will take approximately 2 to 4 weeks to arrive at your residence. US postal addresses must be USPS deliverable. On rare occasions some shipments may take more than 2 to 4 weeks to arrive at your residence. This may be due to possible disruptions with international postal services or customs. We ask that you be patient when it comes to shipping and, should your package not arrive within 4 weeks of your order being shipped, please contact us. We will provide you with an update and, if necessary, we will arrange for our contracted pharmacy to send out a replacement to you. We do advise our patients to place an order for their medication(s) as far in advance as possible, approximately 30-45 days prior to when the medication will be needed.
When we process a refill order, please understand that your order cannot be cancelled once it has been submitted. You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your prescription.
A generic medication is a medication which is manufactured by a company which was not the innovator. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.
If you are used to brand name medications and have ordered a generic through us, the pills dispensed by our contracted pharmacies will look different. As stated above, generics do not look the same as brand name products, even though they contain similar active ingredient(s) and work in a similar way. If you have ordered the brand name medication and see variance from the brand name medication you have purchased locally do not be alarmed. Brand name medication sometimes varies in appearance and name from country to country. In different countries manufacturers will often use different trade names and under international licensing agreements, a different manufacturer may be responsible for the distribution of a brand name medication. If you have ordered a generic medication and see variance from the generic medication you purchased locally please be aware that generic medications manufactured by different companies will have different appearances.
The quality of generic drugs doesn’t differ from its brand name counterparts, even if they differ in shape and color. Generic drugs have identical active ingredients, the quantity and speed of absorption of its active ingredients into the bloodstream.
All generic pills are FDA approved companies.
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